Where to buy

I can’t switch my machine on?

Make sure you’ve fully charged your machine before using it. You’ll know if it is charging correctly if the power indicator light shows red. Once the red light goes off this means the machine is fully charged. To turn on the machine you must long-press the on button. If you still can’t switch it on please contact us directly.

I’ve lost the charging cable it came with, can I get a replacement?

We can’t offer a replacement cable, however you can purchase a generic USB-C charging cable - from any retailer - which will charge your machine.

What power adapter shall I use?

To connect the charging cable to mains power you must use no higher than a 5V/1A adapter. If you don’t already have one, you can find one in most electrical retailers.

Can I use the sounds without the lights?

Yes, the sounds and lights work independently. When you switch on the machine you can press one of the three sound buttons on the left. Sounds will come on, but no lights will be activated.

Can I use the lights without the sounds?

Yes, the sounds and lights work independently. If you would like to use the lights without the sounds, switch on the machine and turn the volume down until you can’t hear the sounds. You can then choose your light settings.

How can I get the light to stay on one colour?

To turn on the coloured light press the 7 colour night light button, as you cycle through this you can activate the different colour options. If the colour is fading from light to dark, you can stop this by pressing the breathing light button.

Can I turn off the button lights?

When the device is on standby and you press any button the button lights will come on for 30 seconds, after this they will automatically switch off. There is no option to disable this.

When I use the timer, can I set the lights to stay on?

When you use the 30/60/90 minute timer option, the machine will turn off entirely after the specified time, both lights and sounds, therefore the lights will not stay on.

Can I tell when my machine is about to run out of charge?

There is currently no way to check when the machine will run out of charge, however as a rule of thumb you will get around 20 hours of usage from one single charge.

How will I know when my machine is fully charged?

When you charge your machine the power indicator light will show as red, once the machine is fully charged the light will not show anymore.

My machine has randomly switched off.

If your machine switched off without you turning it off it may be that you had a timer setting activated. It may also be the case your machine has run out of charge. Try charging the machine and switching it back on.

My question isn’t listed here.

Please contact us directly at support@lumisleep.com

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